PRIVACY POLICY

1. IDENTIFICATION

Responsible body in terms of data protection laws, in particular the EU General Data Protection Regulation (GDPR), is:

• Data Controller: Kronawitter Innovation GmbH  (hereinafter “Kronawitter Innovation”, “we” or “us”)

• Registered Office: Andreas Kronawitter, Hessstrasse 18, 3097 Liebefeld

• E-mail: andreas.kronawitter@mybuxi.ch (hereinafter, “the contact address”).

• WebSite: https://www.mybuxi.ch/

2. INFORMATION AND CONSENT

By accepting this Privacy Policy, the user (hereinafter, the “User”) has been duly informed and has granted his informed, express, free and unambiguous consent for the processing by us of the personal data collected through the forms of the app (hereinafter, the "App").

The User must read carefully this Privacy Policy, which has been written in a clear and simple way, to facilitate its understanding. The User may determine, freely and voluntarily, if he/she wishes to provide the CONTROLLER with his/her personal data and consent, when appropriate, the processing of his/her data.

3. OBLIGATION TO PROVIDE THE PERSONAL DATA

Data requested in the forms of the App are in general mandatory in order to meet the stated purposes (unless in the required field specified otherwise). Therefore, if these are not provided or are not provided correctly, the service/demand required won’t be able to be provided, being only able to visualize freely the content of the App.

The CONTROLLER informs the User that it is necessary to process his/her personal data, such as telephone number, in order to provide the service and to comply with the purposes of the processing listed in the following section. Information on the type of data processed, as well as any other information required by the applicable regulations, may be found throughout this Privacy Policy.

4. WITH WHAT PURPOSE WILL THE PERSONAL DATA OF THE USER BE PROCESSED AND FOR HOW LONG?   

The personal data provided through the App will be processed by us, according to the following purposes:

4.1 Management of the contractual relationship between the user and Kronawitter Innovation

To manage the registration of the User in the App.

To manage, process, send and track the contracting of the goods or services offered by us.

To manage the payment of goods or services contracted by the User.

To contact the User in order to help him or her to finish the contracting of goods and services, or when he or she has not finished the process of payment.

To contact and / or determine the position of the User to obtain the place of provision of the services.

To manage, process and respond to requests, incidents or queries of the User.

4.2 Internal reports to improve the goods, services and App of Kronawitter Innovation

To carry out and analyse reports about User’s behaviour to improve the App.

4.3 Quality and satisfaction surveys

To carry out and analyse quality and satisfaction surveys related to the goods and services provided by Kronawitter Innovation.

4.4 Personalized commercial and promotional communications

To send commercial and promotional communications through telematic or conventional means, in relation to similar goods and services than the ones previously contracted or acquired from Kronawitter Innovation.

5. PERSONAL DATA PROCESSED BY KRONAWITTER INNOVATION

 We will process the following categories of User data:

5.1 Management of the contractual relationship between the user and us.

Identifying data: name, surname and identity document.

Contact details: telephone number, address and e-mail.

Personal characteristics data.

Transaction data of goods and services of the CONTROLLER.

Economic and financial data

Geolocation data

Navigation data in the App

5.2 Internal reports to improve the goods, services and App of Kronawitter Innovation

Identifying data: name and surname.

Contact details: telephone number and e-mail.

Personal characteristics data

Transaction data of goods and services of the CONTROLLER.

Economic and financial data

Geolocation data

Navigation data in the App 

5.3 Quality and satisfaction surveys

Identifying data: name and surname.

Contact details: telephone number and e-mail.

Transaction data of goods and services of the CONTROLLER.

Other data provided by User in open fields

5.4 Personalized commercial and promotional communications

Identifying data: name and surname.

Contact details: telephone number and e-mail.

Transaction data of goods and services of the CONTROLLER.

In the event that the user provides data of third parties, he declares to have the consent of the same and undertakes to transfer the information contained in the Privacy Policy, exempting Kronawitter Innovation from any responsibility in this regard. However, we may carry out the periodic verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.

6. LAWFULNESS OF THE DATA PROCESSING 

Your data will be processed on the following basis:

6.1 Management of the contractual relationship between the user and Kronawitter Innovation:

Fulfilment of the contractual relationship.

6.2 Internal reports to improve the goods, services and App of Kronawitter Innovation:

Legitimate interest.

6.3 Quality and satisfaction surveys

Legitimate interest.

6.4 Personalized commercial and promotional communications

The processing of personal data with this purpose when the User registers in the App will be carried out on the basis of legitimate interest, as recognised to the Data Controller by the regulations.

This legitimate interest is based on the interest of offering the clients of Kronawitter Innovation goods and services through direct marketing means.

On the other hand, the sending of commercial communications to nonregistered Users, that is to say, Users that give their data through “Contact” or “Ask for a Demo” forms, etc. is based on the consent that is asked for and that may be withdrawn at any time. 

Your consent, which you can withdraw at any time. However, withdrawing such consent could prevent your request, inquiry, suggestion or complaint from being properly managed. Withdrawal of your consent shall not affect the lawfulness of any processing carried out before such withdrawal.

7. Will we share your data with anyone else?

In the event that we engage third parties to provide the services, it will be authorized to make available to them the data necessary for this purpose. These third parties are subject to the same obligations with regard to data protection as Kronawitter Innovation itself. Apart from this, personal data is not transferred to third parties or otherwise transmitted without your express consent. We will retain your information for no longer than necessary and it will remain confidential. This excludes the transmission of personal data to governmental institutions and authorities as well as to private persons with a right thereto based on statutory regulations, court orders or regulatory decisions, as well as its transfer to governmental institutions for the purposes of taking legal action or prosecution should our legally protected rights be challenged.

8. Amendment, blocking and deletion / withdrawal of consent

You have the right to request information on the processing of your personal data and can seek its amendment, blocking or deletion.

If you have expressly consented to further data processing, you may revoke this at any time. Detailed information can be found in the relevant General Terms and Conditions and Subscriber Conditions.

9. RETENTION OF PERSONAL DATA 

The personal data will be retained for as long as is necessary to carry out the purposes set out in the Privacy Policy unless a longer retention period is required by applicable law. In this sense, we will keep the User’s personal data for as long as the User has an account in the App. For personal data related to services, we will retain this data during the term to comply with legal obligations.

10. GEOLOCATION 

Functionalities of the App may use geolocation of the device where the App is installed.

The User may directly disable this feature in the device, but this action may inhibit the use of other functionalities of the App.

The vehicles have a geolocation system to provide User’s information related to the service provision. The geolocation system integrated in the vehicle may not be disconnected because is necessary to the provision of services and security.

11. COMMERCIAL AND PROMOTIONAL COMMUNICATIONS

One of the purposes for which we will process the personal data provided by the Users is to send them personalized electronic communications with information regarding products, services, events, courses, programs, promotions and relevant news for Users. If any communication of this type is made, it will be addressed exclusively to those Users who have not previously expressed their refusal to receive them.

To carry out this purpose, a profile based on the User’s preferences will be developed, based on the information provided by the User or obtained even from external sources.

In the event the User wishes to stop receiving commercial or promotional communications, he / she may unsubscribe from these services by sending an email to the following email address: ak@flow-on-demand.ch or through any of the communications received.

12. SECURITY MEASURES

The User's data will be processed at all times in an absolutely confidential manner and keeping the mandatory duty of confidentiality, in accordance with the provisions of the applicable regulation, adopting the necessary technical and organizational measures to guarantee the security of your data and avoid its alteration, loss, unauthorized processing or access, taking into account the state of the art, the nature of the stored data and the risks to which they are exposed.

Last update: 23rd april 2020.